Privacy Policy
Last updated: September 2026
Information We Collect
When you visit our website, we may collect certain information automatically, including your IP address, browser type, and pages visited. We do not collect personal information directly through this website. All reservations and payments are processed through Viator or GetYourGuide. Any personal information you provide during booking — such as your name, email address, and payment details — is collected and managed by those platforms under their respective privacy policies. If you contact us directly at concierge@caren.jp, we will collect the information you choose to share with us, such as your name and email address.
How We Use Your Information
We use the information we collect solely to: · Respond to your enquiries sent to concierge@caren.jp · Improve our website experience · Fulfill obligations related to your booking, communicated through Viator or GetYourGuide We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings, though this may affect the functionality of certain parts of the website.
Third-Party Services
Our website may contain links to third-party services including Viator and GetYourGuide. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies before making a booking.
Data Security
We take reasonable steps to protect any information you share with us directly. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, please contact us at concierge@caren.jp.
Contact
If you have questions about this Privacy Policy, please contact us at concierge@caren.jp.